Terms of Service

1. Acceptance of Terms

By accessing or using PropLedger (“the Service”), operated by PropLedger Pty Ltd, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

PropLedger provides data-driven property health reports for Australian residential properties. The Service analyses property characteristics, uploaded evidence documents, and suburb-level environmental data to generate health scores across 8 modules: Thermal Comfort, Ventilation & Moisture, Indoor Air Proxy, Natural Light, Acoustic Environment, Safety & Compliance, Water & Plumbing, and Structural Integrity.

3. Account Registration

• You must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to create an account.
• One person may not maintain multiple accounts without our written consent.

4. User Roles & Access

The Service provides different access levels:

• Owners: Can add properties, upload evidence, generate reports, and share them.
• Property Managers: Can manage properties on behalf of owners, generate reports, and access agency features.
• Renters / Buyers: Can view shared reports, compare properties, and ask questions — always free of charge.
• Assessors: Can review and verify reports for the Verified tier.

5. Subscriptions & Payments

• Paid plans are billed annually. Prices are in Australian Dollars (AUD) and include GST.
• Payments are processed securely via Stripe. We do not store credit card details.
• You may cancel your subscription at any time. Access continues until the end of the billing period.
• Refunds are available within 14 days of purchase if no reports have been generated.

6. Acceptable Use

You agree not to:

• Upload fraudulent, misleading, or fabricated property documents.
• Use the Service to misrepresent property conditions to tenants, buyers, or tribunals.
• Attempt to reverse-engineer, scrape, or automate access to the platform.
• Share your account credentials or allow unauthorised access.
• Upload documents containing personal health or medical information.

7. Intellectual Property

The scoring algorithms, report templates, suburb benchmarking data, and platform design are the intellectual property of PropLedger Pty Ltd. You retain ownership of documents and data you upload. Generated reports may be shared and downloaded but may not be modified, white-labelled (without a paid plan), or resold.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You consent to the collection and processing of data as described therein.

9. Limitation of Liability

PropLedger reports are informational tools and do not constitute professional building inspections, medical advice, or legal compliance certificates. Specifically:

• Reports are based on data you provide and publicly available environmental data. Accuracy depends on the completeness and quality of inputs.
• Scores may have limited confidence where evidence is incomplete — this is clearly indicated in each report.
• PropLedger is not liable for decisions made based on report contents, including property purchase, rental, or renovation decisions.
• To the maximum extent permitted by Australian Consumer Law, our total liability is limited to the fees you have paid in the preceding 12 months.

10. Dispute Resolution

Reports generated by PropLedger may be used as supporting evidence in tenancy disputes (NCAT, VCAT, QCAT), but they are not binding legal documents. PropLedger is not a party to any dispute between property owners, managers, tenants, or buyers.

11. Termination

• You may delete your account at any time via Dashboard → Settings. All data will be permanently removed within 30 days.
• We may suspend or terminate accounts that violate these terms, with notice where practicable.
• Upon termination, your right to use the Service ceases immediately.

12. Modifications

We may update these terms from time to time. Material changes will be notified via email at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact

For questions about these terms, contact us at [email protected].